Return Policy

Effective Date: January 2026

Our Commitment to Quality

At Melbourne Vape Warehouse, we stand behind the quality of our products. We accept returns for defective products that can be proven to have manufacturing defects before delivery.

1What Qualifies as Defective?

A product is considered defective if it has:

✓Manufacturing defects that prevent normal use
✓Damaged packaging that indicates product damage before delivery
✓Product does not function as described upon first use

2How to Request a Return

Step 1:
Contact us immediately
Reach out via WhatsApp at +61 416 953 157 within 24 hours of receiving your order.
Step 2:
Provide proof of defect
Send clear photos or videos showing the defect, packaging, and product condition.
Step 3:
Await approval
Our team will review your claim and respond within 24 hours.
Step 4:
Return or replacement
Once approved, we will arrange pickup or provide instructions for return and issue a replacement or refund.

3Important Conditions

⚠Timeframe: Claims must be made within 24 hours of delivery
⚠Proof Required: You must provide clear evidence of the defect
⚠Unused Products: Product must not show signs of use or tampering
⚠Original Packaging: Product should be in original packaging when possible

Returns We Cannot Accept

✗Products damaged due to misuse or improper handling
✗Returns requested after 24 hours of delivery
✗Products with signs of use or tampering
✗Change of mind or preference
✗Products purchased from unauthorized resellers

Refund & Replacement Process

Once your return is approved:

Replacement Option

We will send you a replacement product at no additional cost

Refund Option

Full refund processed within 3-5 business days

Questions About Returns?

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Return Policy

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